 | Implement and operate a high-availability computing infrastructure to meet service level agreements. |
 | Responsible for the onsite and outsourced operation of application and database servers. |
 | Responsible for companywide applications, such as electronic mail, file sharing. |
 | Responsible for centralized and decentralized data center operations. |
 | Implement and test disaster recovery and business continuity plans. |
 | Manage the 24x7 network operations center. |
 | Work with the technical architecture group to set and enforce technical standards and operations. |
 | Ensure applications and data is appropriately backed up, secure, and restorable. |
 | Responsible for centralized account management, access control, and security. |
 | Responsible for database administration. |
 | Responsible for ensuring delivery of training in the proper use of information technology. |
 | Enforce computing use policies. |
 | Hold staff, contractors, and outsourcers to high standards. |
 | Prepare and manage budgets. |
 | Create succinct and effective infrastructure requirements that reflect current and future needs. |
 | Work with the client services group to ensure quality service is delivered to clients. |
 | Contribute to overall business strategy and business plan. |
 | Use metrics to measure effectiveness and drive improvement. |