Sales & Service Representative Job Required Canadian Western Bank Group

Position Description

Position:	Sales & Service Representative II
Location:	Lethbridge Branch
Province:	AB
City:	Lethbridge
Classification:	Level 4
Experience/ Education/ Aptitude	Minimum one (1) year banking experience. Excellent working knowledge of banking systems. Thorough knowledge of banking retail products and services. Good working knowledge of Microsoft Word and Excel. Superior administrative, organizational, and interpersonal skills. Sales and marketing oriented with excellent customer service skills. Must have the ability to manage multiple priorities simultaneously and meet deadlines.
Responsibilities	Provide account services to customers, including a full range of the Bank’s retail services. Front-end responsibilities in the continual promotion of CWB products and services. Provide and maintain a high standard of customer service. Provide guidance and assist in training of front line staff. Work closely with all departments and actively identify the opportunities to make effective referrals where appropriate.

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Manager IT Audit Job Required Canadian Western Bank Group

Position:	Manager, IT Audit
Location:	Internal Audit, Corporate Office
Province:	AB
City:	Edmonton
Classification:	Level 10 or 11 (depending on experience)
Experience/ Education/ Aptitude	Minimum five (5) years experience in the Banking and/or IT industries. Minimum two (2) years in IT auditing, system analysis or system development. University degree or college diploma/certificate in Computer Science or Management Information Systems. IT audit or system security accreditation (e.g. CISA, CISSP). Previous IT Auditing experience within the financial industry preferred but not mandatory. In-depth IT audit knowledge in system platform security, banking applications, networking and project management with preference to individuals having experience with internal control and IT frameworks (e.g. COSO, COBIT). Possess strong analytical skills and the ability to evaluate and identify areas of risk and to develop appropriate solutions. Experience using data mining and data analytic tools and techniques. Excellent communication skills; both written and verbal. Willingness to keep abreast of current technical, audit and banking developments. Proven leadership skills to occasionally lead an audit team to complete audit assignments.
Responsibilities	Complete audits of general computer and application controls over existing systems identifying and documenting weaknesses and making recommendations for improved operational effectiveness. Completion of certification efforts within CWB and its subsidiaries as relates to IT controls prior to and after certification processes have been established in sustainment mode. Define, develop, and document continuous monitoring processes to identify potential risks to operating effectiveness and opportunities for fraudulent activities, that will assist Internal Audit in focusing its’ efforts. Assess and test the effectiveness of the CWB Group business continuity plans. Assess and test web based applications for potential weaknesses in controls, security and intrusion from external sources. Evaluate the accuracy of stated systems controls by third party service providers. Coordinate the annual Interac review and certification process for CWB. Participate in special projects such as: New system development and conversions; Network security assessments; and Assessment of IT environment and integration issues relating to potential acquisitions. Collaborate with other members of the Internal Audit and Corporate Security department, the external auditors and any regulatory auditors. Provide guidance when requested. Assume the role of technical expert for the department as it relates to audit tools utilized in the performance of audit engagements (e.g. audit management software, data analytics tools, etc.). Participate in department administration and make suggestions for process improvements. Some travel is required.

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Administrative Assistant Job Required Canadian Western Bank Group

Position Description

Position:	Administrative Assistant
Location:	Marketing & Product Development and Canadian Direct Financial, Corporate Office
Province:	AB
City:	Edmonton
Classification:	Level 5
Experience/ Education/ Aptitude	Ability to work independently with minimal supervision. Strong organizational skills and attention to detail. Excellent interpersonal and communication skills (both written and oral). Creativity and resourcefulness. Strong time management skills. Training/experience in Word, Excel, Power Point, Email, and Corel Draw.
Responsibilities	Administrative Assistant to VP, Marketing & Product Development Secretary for the Operations Committee, chaired by the VP, Marketing & Product Development, including recording and distribution of meeting minutes. Maintain the "CWB Concerns" complaint voicemail and email communication channels, and updating the VP, Marketing & Product Development, as required. Maintain the complaint records and filing system; prepare quarterly reports including payment to the CWB Ombudsman. Review emails and manage telephone calls for the VP, Marketing & Product Development. Administration and Co-ordination Responsible for all incoming and outgoing mail for the Marketing & Product Development Department and CDF. Act as one of two joint custodians of incoming CDF mail, recording deposit particulars as required. Maintain the Marketing & Product Development Department's diary file system, dispersing diary items as necessary. Preparation of the Marketing & Product Development Department cheque requisitions and administration of expenditures reporting. Assist in the mailing of CDF new client account letters and marketing collateral. Enter data for Equifax Reports for CDF, as required. Responsible for the Marketing & Product Development Department and CDF document filing including CDF reports. Act as a primary back-up for answering the Marketing & Product Development telephones (excludes CDF telephones). Maintain the Marketing & Product Development holiday schedule and attendance record. Make travel arrangements and reservations as requested. Corporate Marketing & Specialty Advertising Ensure that Premium Gift Program requests are entered into the Data Group Inventory system for distribution to branches. Audit and balance the monthly report and charge branches as warranted. Order and manage the inventory for Corporate Office donations and sponsorships. Responsible for the inventory counts and reporting of Premium Gift Program products. Coordinate Hole in One insurance for branches and Corporate Office. Assist in the co-ordination and tracking of Conferences, trade shows/exhibits participation and display requirements. Act as a back-up for the Community Investment administration assistant in reviewing emails from charities and groups/individuals requesting donations or sponsorship. Provide information regarding previous relationships with charities and arrange for payments or donations, and when necessary receive and deliver tickets to various events. Responsible for the payment of major donations as per Major Donation Commitment Summary.

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