Job Title Assistant Manager - French Process Job Description - Resolve complex process related queries on a day-to-day basis (payment processing and A/C opening)
- Team capacity planning and generation of MI for business and management
- Drive staff development through training, development plans and performance reviews
- Drive Customer centric Quality Campaigns and initiatives to increase Quality awareness in the team
- Recognize, reward and set high internal service excellence benchmarks to ensure customer delight
- Co-ordinate and assist the management while initiating business recovery measures
- Implement the Group Compliance Policy as applicable to the role
- To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions
- Implement cross training plans taking into account the Global Contingency requirements, staff banding progression and operational requirements
- To have a tight control on operational losses and potential frauds through strong internal audit and staff feedback mechanisms
Skills Required - Ability to read, write, speak & comprehend French fluently
- Leadership skills
- Ability to learn quickly and transfer knowledge
- Good analytical, statistical and data mining skills
- Ability to make projections and to interpret numeric information.
- Ability to speak and understand English fluently, write business letters and reports, and have good conversational
- Production management skills
Business Area/Department Global Processing Academic Qualifications - 10+2 / Graduate in any discipline
- Higher qualification not a bar provided aspirations are commensurate with the position
Years of Experience Minimum 1 year Type of Experience - Experience in a supervisory role, with exposure to appraisals, counselling, team building, staff development is desirable
- Experience in a processing environment is desirable
- Experience in payments & investigations will be an added advantage
Type of Opening Full Time Location Bangalore, India |
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Customer Service Executive (French Operations) Experience: - Work experience not essential.
- Experience not a bar provided aspirations are commensurate with the position
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Customer Support Executive Experience: 0 - 4 years working experience desired |
Assistant Manager - French Process Experience: Minimum 1 year | |
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