DHL QA Audit Manager- APEM Aviation- BAH

DHL2361 - QA Audit Manager- APEM Aviation- BAH

Business Unit: Aviation EEMEA Function: Aviation Department: Quality Section: Not Applicable

Job Purpose: The primary purpose of the job is to conduct systematic and periodic evaluations of the Network's compliance with internal DHL Safety and Quality Standards as well as external ones set by various Civil Aviation and other Regulatory authorities. The job holder will be responsible for producing audit records and reports for senior management that should include compliance and non-compliance findings as well as appropriate recommendations for corrective actions.

Nature and Scope: a) Context DHL Aviation is committed to maintaining a very high standard of quality and safety in all its operations, in compliance with the relevant internal and external standards. The jobholder primarily deals with the period audits of the relevant DHL and third party operations against the standard checklists which are in line with DHL Manuals such as the QSMS, AGOM as well as those standards set externally by the relevant Regulatory Authorities. In order to effectively execute the job, the jobholder must have a full understanding of all the Manuals used as standards for the relevant areas of operation. The jobholder must produce audit reports for all audits done with clear recommendations for the corrective actions where necessary, the agreed timeframe for the corrective actions and the persons assigned for those actions. The jobholder is expected to follow the full audit process that includes notification of the audits, pre and post audit meetings with persons responsible for the operation to be audited as well as official conclusions/closures of the audits. 2.a) Reporting Relationships The jobholder reports directly to the Quality Assurance and Safety Manager - EEMEA Aviation. Recipients Internal Quality Assurance and Safety Manager - EEMEA Aviation. Managers responsible the relevant areas of operation to be audited. Senior DHL managers to be copied on the reports as directed by the Quality and Safety Manager. External Third party management of areas of operation to be audited. Third party managers to receive audit report as directed by the Q & Safety Manager. •b) Problem Solving The jobholder is expected to have a broad understanding of the type of operation in order to clearly and authoritatively address the issues of Quality and Safety concern arising from the audit findings. •c) Planning and Organization The jobholder is expected to draw up audit plans that include setting and agreeing on audit schedule dates, sending audit checklists in advance, setting times for related audit meetings, interviews, and observations as well as the scope of each audit. As an auditor, the jobholder is expected to promptly meet the agreed audit dates and times by planning trips and times accordingly. •d) Job Challenge Audits give senior management a snap shot of the degree to which the Network meets its Quality and Safety Standards. The auditor is expected to maintain a very high degree of integrity in the conduct of audits by producing unbiased audit reports. The degree with which Quality and Safety Standards can be maintained and improved upon will have much to do with the quality and effectiveness of the Quality and Safety Audits.

Knowledge, Skills and Experience: The jobholder should have a broad understanding and knowledge of DHL and Third party operations under the scope of Audit. The jobholder must have an IATA recognized Auditing qualification. The jobholder must have an aviation Operational and/or Quality and Safety qualification as well as a good understanding of aviation Quality and Safety issues. The jobholder must have a passion for the area of aviation Quality and Safety. Must be able to plan and employ a systematic and analytical approach when conducting audits. Minimum 5 years working experience in the Aviation industry and or in the area of Quality and Safety.

Note: you will be required to attach the following: 1. Resume / CV

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